Castly Portal LLC Effective Date: May 3, 2026
1. Introduction
These Terms of Service ("Terms") are a legally binding agreement between you and Castly Portal LLC ("Castly," "we," or "us"), governing your use of the Castly mobile application. By using the app, you confirm you have read and agree to these Terms and our Privacy Policy.
Castly Portal LLC operates under the laws of the United Arab Emirates.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under UAE law. By using Castly, you confirm you meet these requirements. We reserve the right to suspend or terminate any account where eligibility requirements are not met.
3. Account Registration
You agree to provide accurate information when registering, keep your credentials confidential, and accept responsibility for all activity under your account. Castly reserves the right to refuse or cancel accounts at its discretion.
4. Acceptable Use
You agree to use Castly lawfully and for its intended purpose only. You must not:
Impersonate others or misrepresent your identity
Upload offensive, harmful, or unlawful content
Attempt to hack, scrape, or disrupt the Platform
Reverse engineer any part of the app
Violate any applicable UAE law or regulation
5. User Content
You retain ownership of content you upload (photos, personal details, etc.). By uploading, you grant Castly a limited licence to store and process your content solely to deliver the Platform's services. You are responsible for ensuring your content does not infringe third-party rights. We reserve the right to remove content that violates these Terms.
Objectionable Content and Conduct
Castly has zero tolerance for objectionable content and abusive behavior. By
using Castly, you agree not to post, upload, transmit, or share any content that
is unlawful, harassing, abusive, threatening, harmful, obscene, defamatory,
hateful, or otherwise objectionable, and not to engage in abusive conduct toward
any other user or party on the platform.
Any party found posting objectionable content or engaging in abusive behavior
will have the offending content removed and may be permanently ejected from the
platform without notice. Castly reviews all reports of objectionable content and
abusive behavior and acts on confirmed violations within 24 hours.
6. Payments
All payments are processed exclusively by Mamopay, a UAE Central Bank-regulated financial institution. Castly does not store or access your IBAN or payment credentials. By making a payment, you also agree to Mamopay's terms. Refund requests are assessed case-by-case in line with UAE consumer protection law.
7. Intellectual Property
All content, trademarks, and software on the Platform belong to Castly Portal LLC. You are granted a limited, personal, non-commercial licence to use the app. You may not reproduce, modify, or distribute any part of the Platform without our written consent.
8. Disclaimers & Limitation of Liability
The Platform is provided "as is" without warranties of any kind. To the fullest extent permitted by UAE law, Castly shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid to Castly in the 12 months preceding any claim.
9. Termination
You may delete your account at any time. We reserve the right to suspend or terminate your access at any time, with or without notice, for violation of these Terms or for any other reason at our discretion. Sections 7, 8, and 10 survive termination.
10. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent UAE courts. We encourage you to contact us first to resolve concerns informally.
11. Changes to These Terms
We may update these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
12. Contact Us
Castly Portal LLC Email: [hi@castly.co] Address: [GAL Business Center, Dubai Production City, Dubai]
Last updated: June 13, 2026.